First, check your spam or junk mail folder, as confirmation emails sometimes end up there. If you still can't find the email, please contact our support team. We're happy to help you further.

Changes or cancellations of your order are possible up to two hours after the order has been placed. Please contact us directly and include your order number.

After this deadline, we can no longer guarantee changes or cancellations, as the shipping process may have already started. We will, however, do our best to accommodate your request.

We're sorry for the inconvenience. Please contact our customer service or complete the return form, and email us a photo of the issue.

We will arrange a replacement or refund as quickly as possible. In this case, we will cover the return shipping costs.

We're sorry to hear that. Please note that orders are processed within 1–2 business days and delivery may take 6–8 business days, depending on the destination.

If these timeframes have passed, feel free to contact our customer service. We'll be happy to check the status of your order for you.

We offer free shipping on all orders.

• Australia

• Australia Post
• DHL
• FedEx

Our processing time is 1–2 business days (Monday to Friday).

Orders placed today are usually processed on the next business day.

6–8 business days (Monday to Friday)

7–10 business days (Monday to Friday)

You can return a product for any reason within 30 days of receiving it.

Returned items must be unused, unworn and sent back in their original packaging with all labels still attached.

Please request the return form by email. You must send your return shipment within 30 days of receiving your order.

Once your return request has been submitted, we will send you the return instructions by email.

Our return warehouse is located outside Australia.